At Dorvea, we value our customers and want you to be completely satisfied with your purchase.
If, for any reason, you are not fully satisfied, we’re here to help with easy returns and refunds under the following conditions:
1. Eligibility for Refunds
To be eligible for a refund:
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The item must be unused, undamaged, and in its original packaging.
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The request must be made within 30 days of receiving your order.
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Proof of purchase is required (such as an order number or receipt).
2. Non-Returnable Items
Certain items are non-refundable for hygiene or safety reasons. These may include:
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Perishable or consumable goods.
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Digital downloads or gift cards.
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Personal care or intimate items.
3. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately with clear details and, if possible, supporting images.
We will arrange for a replacement or full refund, depending on the situation.
4. Refund Process
Once your return is received and inspected:
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You’ll be notified via email regarding the status of your refund.
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Approved refunds will be processed to your original payment method within a certain number of days, depending on your payment provider.
5. Late or Missing Refunds
If you haven’t received your refund after the approval notification:
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Please check your bank account again.
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Then contact your credit card company or payment provider — processing times can vary.
If you’ve done all of this and still haven’t received your refund, please contact us for further assistance.
6. Order Cancellations
Orders can only be canceled before they are shipped.
Once shipped, the order will follow the standard return process.
7. Policy Updates
Dorvea reserves the right to update or modify this Refund Policy at any time without prior notice.
Any changes will be reflected on this page.